FAQ’S

FAQ’S2020-05-25T13:14:36+02:00

Can we help you?

Please, refer to our Frequently Asked Questions (FAQs) to sort any of your doubts when organising, exhibiting or visiting FYCMA. If you cannot find an answer to your question, please do not hesitate to contact us.

What preventive hygiene measures should I take if I go to FYCMA’s facilities?2020-03-06T11:39:33+02:00

FYCMA, in its commitment to promote the development of trade fair and congress activities with the maximum possible guarantees, informs its users that the venue’s management is reinforcing preventive hygiene measures, which are specified in the following actions:

 Distribution of dispensers with hydroalcoholic hand gel in different points of its facilities, including the toilets of the main operational areas, rooms and work spaces.

 Expansion of cleaning services and actions with the implementation of additional disinfection measures, especially in high contact areas.

 Dissemination through its different channels and supports, both physical and virtual, of the recommendations issued by the competent health authorities (referred to below).

In addition, and in order to identify and act with solvency in the face of potential risk situations, it has established a protocol coordinated with the company providing the health services in accordance with the indications of the relevant authorities.

This protocol includes the allocation of specific resources for the immediate separation and isolation of persons suspected of having been exposed to biological risk agents, the protection of the professionals involved in such intervention, as well as the execution of the decontamination, maintenance and waste disposal processes involved.

FYCMA also reminds its users of the importance of taking extreme care with individual hygiene measures, such as:

 Wash your hands with soap and water often or alcohol-based gel you can find at entry points and toilets.

 Cover the airways with a tissue or with your elbow bent (not with your hands) when sneezing or coughing.

 Throw the tissues once used, into the trash can.

 FYCMA has a medical service for primary care of people who need it. If you feel sick, please contact our staff to accompany you to the medical service.

 Avoid close contact with people with flu-like symptoms.

FYCMA’s management, in coordination with the departments and areas directly involved, is constantly monitoring the indications conveyed by the competent authorities and bodies in order to adapt these procedures according to the circumstances.

In the case of external organisers, it remains at their disposal to evaluate those initiatives and additional measures according to the needs of each event.

For more information, please consult the reference sites:

OMS: https://www.who.int/health-topics/coronavirus/coronavirus

Centro de Prevención y Control de Enfermedades Europeo: https://www.ecdc.europa.eu/en/novel-coronavirus-china

Ministerio de Sanidad: https://www.mscbs.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov-China/home.htm

Junta de Andalucía: Consejería de Salud y Familias: https://www.juntadeandalucia.es/organismos/saludyfamilias/areas/salud-vida/paginas/Nuevo_Coronavirus.html

Málaga, March 5th 2020

How can I host an event at FYCMA?2019-11-21T17:26:27+02:00

If you want to hold an event or fair at FYCMA, you can send your proposal to info@fycma.com  or fill out our Contact form and send it to us so that we can provide all the information you need. We will get in touch as soon as possible.

Moreover, you can find all the information about our facilities and services in the Organise Event section of our website.

I want to receive information about the FYCMA calendar.2019-11-22T09:22:16+02:00

You can receive all the information about our events by subscribing to our newsletter.

Furthermore, you can access all the information about the events that will be held at FYCMA in the Agenda section of our website.

How can I get to FYCMA?2019-11-21T16:25:25+02:00

Getting to FYCMA is very easy. Our strategic location allows you to reach our facilities in no more than 15 or 20 min. depending on traffic conditions. In our How to get here section, we explain the best travel routes in more detail, depending on your location and means of transportation.

I am a news agent/agency and I want to be accredited to cover an event.2019-11-22T09:20:42+02:00

You can request information for the coverage of our events at prensa@fycma.com. In case of meetings organised by third parties, we will endeavour our best efforts to get in touch with the organisation.

You can have more information about news agencies in the Media section of our website.

Does FYCMA have Internet access?2019-11-21T17:28:24+02:00

In all fairs organised by FYCMA we provide free and public access to a Wi-Fi network whose data will be provided at information points and/or by the organisation’s staff. We have two types of broadband that can be used depending on the device, one with 2.4G frequency and another with 5G frequency for a more optimal navigation in those devices that are enabled for that.

In the case of users with more specific needs, such as exhibitors, we offer the possibility of purchasing Internet access that can be specifically tailored to your needs (bandwidth, symmetry …).

For other events organized by third parties, in order to find out more about the Internet access, we advise you to contact the organiser or go to the information point upon arrival at the event.

We offer Wi-Fi network service for those companies that organise an event in our facilities. If you are exhibiting at any of the fairs or events and you need Internet access, please contact the commercial department responsible for said event.

What are the opening times of FYCMA reception?2019-11-22T09:30:33+02:00

Monday to Friday except holidays from 8.30 am to 6:30 pm all-year round. We can open exceptionally on weekends if the needs of an event require so.

Our reception contact number: +34 952 045 500

Is there any information point I can go to at each fair?2019-11-21T16:19:42+02:00

Information points may vary depending on the event or fair. You will always find an information counter in the main foyer, in access control points and at the entrance to the event itself. You can find staff of the organisation in different points of our premises that will help you at all times and sort out your doubts.

I will be carrying luggage, is there a left-luggage service?2019-11-22T09:29:10+02:00

Usually the events held at FYCMA have a left-luggage area as well as a cloakroom. In any case, we recommend contacting the organisation of the event you want to attend.

Is there a restaurant area in the building?2019-11-22T09:28:34+02:00

FYCMA has two cafeterias. At least one of them is open all-year round, except on holidays, from 9 am to 4 pm. All events held at FYCMA have a catering area during the opening hours of said events.

The catering area offers breakfast and lunch – sandwiches, snacks, tasting menus – during each event held at FYCMA.

I will need to take a taxi when I leave my event.2019-11-22T09:15:58+02:00

There is a taxi rank in front of the main access to the venue, whose activity varies according to the number of people expected at each event. If there are no taxis available when you leave our premises, we can book one with our reception staff or you can call the taxi company directly at: 952 32 00 00.

Is there a bicycle parking area?2019-11-22T09:14:58+02:00

Yes, it is located on the west side of the main FYCMA façade, near the pedestrian crossing.

Is there a lactation room?2019-11-22T09:14:18+02:00

Yes. FYCMA has a lactation room in pavilion 1. If you cannot find it or need help, please go to the information point provided for the event.

Can I enter the premises with my pet?2019-11-22T09:30:07+02:00

Access with animals is only permitted in case of events that are expressly organised for such purposes or in the case of assistance dogs. For more information, please contact the organiser of the event you plan to attend.

How can I work for FYCMA?2019-11-22T09:27:24+02:00

If you are interested in working for FYCMA, you can submit your CV to rrhh@fycma.com.

I would like to become a FYCMA supplier, who should I contact?2019-11-22T09:24:02+02:00

If you are interested in presenting your product and/or services, you can submit your proposal to compras@fycma.com. We recommend you to get information about our contracting and tender processes in the Contractor Profile section on our website.

Have we resolved your doubts?

If not, please contact us and we will respond as soon as possible.

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